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If your job is stuck in “Ready” status, the printing configuration may not be complete:

• The print server may not be set up to service the printer.

• The print server may not be assigned to the queue.

• The queue may not be assigned to the printer.

• An operator flag may be set for the queue in PCONSOLE to not allow service by current print servers. Select the queue and then “Status” from the “Print Queue Information” menu. Continue reading »

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If your print job is stuck in “Active” status, one possibility is that the job is being sent slowly. You can usually determine this on a laser printer if the light is blinking to indicate that it is receiving data.

If you press the form feed button on the printer, the printer should print part of the page. (Some graphics jobs may be binary files, which require that the / B option be used with CAPTURE.)

If you are using a serial printer, some possible causes are as follows:

• The baud rate is low.

• The cable or port is bad.

• XON/XOFF needs to be enabled or disabled.

• The printer may have been turned offline.

• If the printer is configured to use interrupts, there may be a conflict. This will cause slow printing. The configuration of the printer may need to be changed to polled mode. Continue reading »

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To release jobs on operator or user hold using PCONSOLE, select the queue from the “Print Queues” list and then select “Print Jobs.” Select the job that is held and change the “User hold “and “Operator hold” fields to “No.”

To accomplish the same task using the NetWare Administrator utility, the “User hold” and “Operator hold” fields can be found by selecting “Job Details” in the “Print Queue” dialog.

To release jobs on operator or user hold using the NetWare Administrator utility, select “Job List” from the “Print Queue” dialog. Highlight the print job and select “Resume.”

The only way the print job could have been placed on operator hold is for a print queue operator to have manually placed the job on hold using PCONSOLE or the NetWare Administrator utility. Continue reading »

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If the job was printed to a captured port, type CAPTURE SH at the command line. The name of the queue being captured to will be shown on the first line. Continue reading »

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If your print job was sent to the queue but nothing is currently in the queue, you must determine whether the job did not reach the queue or whether it reached the queue and then disappeared without printing.

In order to determine this, you must disable the operator flag for the print queue titled “Allow service by current print servers” using PCONSOLE or the NetWare Administrator utility.

To access the queue operator flags in PCONSOLE, select the “Status” option from the “Print Queue Information” menu. In the NetWare Administrator utility, the flags are on the “Details” page of the Queue object. Disabling this operator flag essentially puts the queue on hold.

Next, print the job again. You can now look to see if the job is in the queue by selecting “Print Jobs” from the “Print Queue Information” menu in PCONSOLE or by selecting the “Job List” page of the Queue object in the NetWare Administrator utility.

If the job does not show up here, it never reached the queue.

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In PCONSOLE, select the queue from the “Print Queues” list and then “Print Jobs.” The name of the user who sent the job is in the “Name” column.

If the job is not shown here, either it did not reach the queue or was sent to the printer and then removed from the queue.

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Your print job may contain incorrect functions or control sequences. The following procedure explains how to view the contents of your job using PCONSOLE.

Use a text editor to view the print job. Continue reading »

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Print jobs that are not ASCII text files should be printed as “Byte Stream” files. ASCII text files may be printed as “Text” files. The difference between these two types is whether tab conversion is enabled.

Tab conversion means that as a job is printed, a tab character is replaced by a specified number of spaces. Tab conversion takes place if “File contents” is set to “Text” in the print job configuration or if “Tabs” is set in the CAPTURE command. Continue reading »

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A printer will not function with NetWare print services if it does not function without NetWare print services.

To determine whether your printer is functioning properly, first print the job to the printer locally. If the printer is connected to a server, issue the server DOWN command and bring the machine up as a workstation so you can print the job to a local printer. This will determine whether the problem exists within network printing. Continue reading »

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The printer languages your printer supports can be determined by reading your printer’s documentation. Many printers can support multiple languages. For example, many printers now support both PCL and PostScript print jobs. Continue reading »

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